If you return your item to a Reg Store store or by mail, you should see the money appear on your original payment method within five business days (depending on your financial institution).
If you return an item you purchased with a Reg Store Gift Card or eGift Card, you should see the refund appear immediately on the gift card you used. Be sure to hang on to your gift card until you are sure you want to keep everything you bought with it.
If you bought an item on regstore.online that you paid for in-store, only a Reg Store store can provide your refund, but don't worry! You don't have to go back to the exact store where you paid for your order. Go to any customer service counter to collect your refund or request a check by mail.
If we have to cancel an order or item, we'll email you right away to ask how you prefer to get your money back. Learn more about canceled orders and items or contact Customer Care using the button below if you still have questions.