Most gifts can be returned or exchanged to local stores within 90 days of purchase, even if they were purchased on regstore.online originally. Review our list of return exceptions to make sure your item is returnable before going in to a store.
Find a local store to return your item along with the packing slip, if available. Make sure to bring any packaging, materials, and accessories that came with the item. If you don't have the packing slip or a receipt, and your item was purchased on regstore.online, bring the order number or the email address of the sender with you when you come in. If you're not sure what to bring with you, or if you have other questions, contact Customer Care for help using the button below.
If you have a receipt or packing slip, and you're within the return window, you can return the item for cash or a Reg Store Gift Card. If you do not have a receipt or packing slip, you can still return the item if it's within our Return without Receipt guidelines.
Did your gift arrive broken or defective? We've got your back. Find a local store to see if we have the same item (or a comparable item) available. We're happy to replace the item for you if we have it in stock.